Please use this page before contacting us for help.

  1. Please make sure you went thru the setup guides line by line and did not miss a step
  2. If you cannot log into the app- then you are typing in the password or username incorrectly- it is case sensitive and sometimes lower case l and upper case I will look similar or the same, please check different ways
  3. You are logged in on another device
  4. If there is a / on the end of the url try with and without
  5. If you are able to login but nothing is playing, go to the stream format settings and change to the opposite option
  6. HARD time reading the login/ username/ password use this link